Corporate Traveler, the flagship SME division of Flight Centre Travel Group, has announced the launch of its “Business Travel Airport Guide,” a new report identifying the most desirable domestic and international airports, as well as the top priorities for business travelers when evaluating airport excellence.
The findings were sourced through a survey of 100 travel managers at Corporate Traveler, who each possess a deep understanding of the current travel landscape. The guide provides rankings of airports—both domestic and international—across several key categories, including security efficiency, convenience, accessibility, dining options, lounge quality, and overall improvement.
“Through the launch of our Business Travel Airport Guide, we aim to help organizations better prepare their travelers by sharing which airports are best prioritizing the traveler experience,” said John Van den Heuvel, president, Corporate Traveler USA. “Given their years of experience managing trips at airports around the world, our network of travel managers is uniquely positioned to provide expert insights on the preferences and amenities that matter most.”
According to the guide, the best overall U.S. airport for business travel is Hartsfield-Jackson Atlanta International Airport, leading with 15 percent of responses. The rest of the top five includes LaGuardia Airport in New York (11 percent), Chicago’s O’Hare International Airport (9 percent), and George Bush Intercontinental Airport in Houston (8 percent), with Boston’s Logan Airport, Denver International Airport, and Los Angeles International Airport tied for fifth at 7 percent each.
(Changi Airport Group)
For international airports, Singapore Changi Airport leads with 21 percent, followed by Amsterdam’s Schiphol Airport and London Heathrow Airport at 16 percent each, then Dubai International Airport (10 percent), and Frankfurt Airport in Germany (9 percent).
Efficiency is paramount, as nearly half (49.1 percent) of all respondents cited efficient security screening as the single most important airport amenity, followed by quality lounges (10.7 percent) and fast, reliable Wi-Fi (9.8 percent). When identifying top frustrations, flight delays and cancellations ranked highest at 64 percent, followed by long security/customs lines (29 percent) and limited ground transportation options (5 percent).
Logan Airport in Boston (16 percent) was ranked the most efficient domestic airport, followed by Denver International Airport (10 percent), Los Angeles International Airport (10 percent), and LaGuardia Airport in New York (9 percent).
Some of the additional rankings featured in the “Business Travel Airport Guide” include:
Most Convenient U.S. Airports
Clear signage, direct gate routes, and thoughtfully placed elevators help minimize ground-time friction
- Hartsfield-Jackson Atlanta International Airport
- Boston Logan International Airport
- Chicago O’Hare International Airport
- Ronald Reagan Washington National Airport
Most Accessible U.S. Airports
Facilities that prioritize inclusive design, mobility, and traveler assistance are setting a new standard of care
- Boston Logan International Airport
- Los Angeles International Airport
- Denver International Airport
- LaGuardia Airport in New York
Best U.S. Airports for Dining
High-quality dining options allow business travelers to recharge between meetings
- Hartsfield-Jackson Atlanta International Airport
- Chicago O’Hare International Airport
- Los Angeles International Airport
- John F. Kennedy International Airport in New York
Best U.S. Airports for Lounges
Modern lounges now serve as productivity zones with quiet seating and reliable Wi-Fi, or simply a place to relax during a delay
- Los Angeles International Airport
- John F. Kennedy International Airport in New York
- Chicago O’Hare International Airport
- Hartsfield-Jackson Atlanta International Airport
Fastest-Improving U.S. Airports
Leading factors include infrastructure modernization, streamlined security processes, and upgraded overall design
- LaGuardia Airport in New York
- Hartsfield-Jackson Atlanta International Airport
- Denver International Airport
Fastest International Airports for Customs & Immigration
Efficient customs clearances remain a top priority for international business travelers
- London Heathrow Airport
- Singapore Changi Airport
- Toronto Pearson International Airport
Best International Airports for Connections
Designed for smooth movements and reliable transfers between flights
- London Heathrow Airport
- Amsterdam’s Schiphol Airport
- Singapore Changi Airport
“With a continued shift toward increased efficiency and wellness, it’s more important than ever to factor the airport experience into trip planning,” added Van den Heuvel. “Choosing the right airport to connect through or fly into can significantly reduce travel friction and help ensure a seamless business trip.”
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