The COVID-19 pandemic has forced organizations of all sizes to re-evaluate their workplace strategies and move to a more remote work model. According to a report from Owl Labs, around 56% of companies all over the world allow remote work, whereas 16% of them are fully remote. This change in the work environment has led to the use of more advanced telecommunications solutions, such as Unified Communications as a Service (UCaaS).

What is UCaaS?

The term “UCaaS” (unified communications as a service) refers to a cloud-based business communications solution that incorporates a variety of communication tools and technologies into a single platform. These tools and technologies can include VoIP (voice over Internet Protocol), instant messaging, video conferencing, email, and more.

How Does UC Support Remote Work?

Boost Productivity: Unified communications solution consolidates all communication channels into a single platform. As a result, it gives employees everything they need to stay connected and collaborate without switching between different apps or devices, which can help increase productivity. 

For example, employees can use video conferencing to hold meetings, exchange ideas, and discuss projects without the need to be in the same location. UC also enables employees to easily access and share documents and other resources, which can help to streamline the work process.

Enhanced Collaboration: UC can help to enhance collaboration among remote workers by providing a range of tools and features that enable them to work together effectively. For example, employees can use screen sharing to collaborate on documents or presentations or video conferencing to hold virtual team meetings.

Real-Time Responses: UC enables employees to get real-time responses to their questions and requests. Thanks to instant messaging and chat features; employees can ask a colleague a question and get a response right away, rather than having to wait for a response via email.

This is especially beneficial for remote teams who may not be in the same time zone and cannot respond to emails immediately. With UC, team members can easily stay in touch and get the information they need on time.

Easy Integration: Most enterprise unified communication solutions are designed to be compatible with a variety of devices and systems, such as project management software or customer relationship management (CRM) systems. With cloud-based UC, there’s no need to install any software or hardware, which can further simplify the implementation process.

Consistent Reliability: UC solutions are typically backed by robust IT infrastructure, which helps ensure that the system is always up and running. In addition, UC providers often offer support and maintenance services to help ensure that the system is always working properly.

This is especially important for businesses that rely on UC to stay connected and productive. With a reliable UC solution in place, businesses can feel confident that their employees will always be able to stay connected and collaborate, even when they’re working remotely.

The Bottom Line

Unified Communications can be an invaluable tool for supporting remote work and boosting productivity. By providing a range of tools and features that enable real-time communication and collaboration, UC can help to keep remote workers connected and productive, regardless of location.

So, what are you waiting for? Implement unified communications in Australia and take your business productivity to the next level.