Oceania Cruises has announced the newly updated and enhanced Oceania Insiders University, formerly Oceania Cruises University.
Oceania Insiders University (OIU) is a free, seamless e-learning platform built for travel advisors, featuring a series of self-guided modules spotlighting key amenities and elements that set Oceania Cruises apart. Offering three levels of coursework—Core, Bachelors and Masters—the purpose of the learning platform is to help deepen expertise and gain insights into the Oceania Cruises brand.
Sample modules include “The Finest Cuisine at Sea,” “Award-Winning Itineraries,” “Oceania Club Loyalty Program” and “Building Group Business.”
“Travel advisors are vital to both our business and our guests, and with this e-learning platform it ensures they excel at providing outstanding service,” said Brennan Quesnele, senior vice president of sales and trade marketing for North America. “We encourage any advisor to leverage the continuing education provided within Oceania Insiders University so that they can build brand confidence and reap the rewards of certification.”
Travel partners can use OIU to enhance product knowledge and drive sales with three simple steps:
- Engage With the Brand Story – Tune in to engaging videos and complete interactive modules to bolster brand knowledge.
- Build Expertise – Immersion into what Oceania Cruises offers will ensure that travel partners boost their expertise to augment sales strategies and bolster planning for maximum impact.
- Sell With Certainty – Confidence and newly gained product knowledge will lead to stronger sales results and fantastic customer feedback.
The new streamlined modules empower advisors to expertly select the voyages that best fit guest preferences, leading to higher customer engagement and brand affinity. After completing all three levels and then making three bookings, advisors can earn up to $750 in gift card rewards.
Alongside the training modules available through OIU is the Oceania Cruises Travel Advisor Center. This invaluable trade tool features marketing brochures and materials, voyage calendars, a booking dashboard, details on how to locate the relevant Oceania Cruises sales team contact, and a wealth of other resources.
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